Tender Details

About Tender

🛢️ Bharat Petroleum Corporation Ltd (Bpcl), Under The Ministry Of Petroleum And Natural Gas, Is Calling For A Custom Bid For Services To Establish A Call Centre For Handling Enquiries And Complaints. 📞 🗓️ Submission Deadline: April 20, 2024, 1:00 Pm The Selected Service Provider Will Be Responsible For Setting Up And Managing A Call Centre That Meets The High Standards Of Customer Service. Keywords: Bharat Petroleum Corporation Ltd, Call Centre, Customer Service, Enquiries, Complaints, Government Tender, Ministry Of Petroleum And Natural Gas
Particulars Details
Title
Custom Bid For Services Call Centre For Receiving Recording And Replying To Enquiries And Complai
Description
Organisation Bharat Petroleum Corporation Ltd | Ministry of Petroleum and Natural Gas
Tender Id GEM/2024/B/4840680
Reference
Number
-
Tender Fee -
EMD -
Tender Value 2 Crore
Place
Link
View Original Tender Notice

https://bidplus.gem.gov.in/all-bids

Start Date April 05, 2024 18:06
End Date
Expired 20/04/2024

Expired 852 days ago

Search Similar tenders?

Tender Support

Get help with filing, GeM registration, documents, or relevant tender alerts.

Award of Contract & Bid Results

Tender Status: active
Additional Information: Average Turn Over of Last 3 Years: Lakhs Experience with Gov. Required: Years Project Experience Required: No
Buyer Name: Sabareesan C K
Ministry: Ministry Of Petroleum And Natural Gas
Department: Bharat Petroleum Corporation Ltd
Organisation: Bharat Petroleum Corporation Ltd

Technical Evaluation Results

S.No. Seller Name Participated On EMD Status MSE/MII Status Status
1 ALTRUIST TECHNOLOGIES PRIVATE LIMITED 26-04-2024 14:25:48 Offline upload N/A Qualified
2 COGENT E-SERVICES LIMITED 26-04-2024 11:23:21 Offline upload N/A Qualified
3 CYFUTURE INDIA PRIVATE LIMITED 26-04-2024 13:59:56 Offline upload N/A Qualified
4 DEEPIJA TELECOM PRIVATE LIMITED 26-04-2024 13:20:23 Registered with designated Agency / Authority MSE Qualified
5 EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED 24-04-2024 18:17:13 Offline upload N/A Qualified
6 FIVE SPLASH INFOTECH PRIVATE LIMITED 26-04-2024 14:53:21 MSE MSE Qualified
7 GERMANIUM TECHNOLOGIES LIMITED 26-04-2024 14:39:03 Registered with designated Agency / Authority MSE Qualified
8 ILEADS AUXILIARY SERVICES PRIVATE LIMITED 23-04-2024 13:30:58 Offline upload N/A Qualified
9 INSIGHT CUSTOMER CALL SOLUTIONS LIMITED 26-04-2024 14:28:19 Offline upload N/A Qualified
10 mansingh panch muhki thadoli security 25-04-2024 23:22:24 Registered with designated Agency / Authority MSE Disqualified
11 RADICAL MINDS TECHNOLOGIES PRIVATE LIMITED 26-04-2024 11:54:13 Registered with designated Agency / Authority N/A Qualified
12 TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED 26-04-2024 14:54:40 Registered with designated Agency / Authority MSE Qualified

Financial Evaluation Results

S.No. Seller Name Offered Item Total Price Rank
1 RADICAL MINDS TECHNOLOGIES PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 25000.00 Disqualified
2 CYFUTURE INDIA PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 358956000.00 L1
3 ILEADS AUXILIARY SERVICES PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 502070907.60 L2
4 DEEPIJA TELECOM PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 570931200.00 L3
5 INSIGHT CUSTOMER CALL SOLUTIONS LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 572566680.00 L4
6 FIVE SPLASH INFOTECH PRIVATE LIMITED( MSE Social Category:General ) Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 664812000.00 L5
7 GERMANIUM TECHNOLOGIES LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 694548000.00 L6
8 ALTRUIST TECHNOLOGIES PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 739152000.00 L7
9 TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 951254640.00 L8
10 COGENT E-SERVICES LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 1015017120.00 L9
11 EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai 1075275000.00 L10
Similar Tenders
Selection of consultant for tedma of construction of buddhist meditation and experience centre, bodh gaya.

Selection of consultant for tedma of construction of buddhist meditation and experience centre, bodh gaya.

Read more
Request for proposal (rfp) for the establishment and operation of a co-educational centre of excellence (coe) for sc & st students

Request for proposal (rfp) for the establishment and operation of a co-educational centre of excellence (coe) for sc & st students

Read more
Turnkey contract for construction of 01 no new 33kv line at gaya ji of sbpdcl to provide connectivity and electrical infrastructure for 3 nos. of proposed pss for integrated manufacturing centre (imc), gaya ji, bihar for amritsar kolkata integrated centre (akic), gamhariaunder (state plan) with all associated works under sbpdcl

Turnkey contract for construction of 01 no new 33kv line at gaya ji of sbpdcl to provide connectivity and electrical infrastructure for 3 nos. of proposed pss for integrated manufacturing centre (imc), gaya ji, bihar for amritsar kolkata integrated centre (akic), gamhariaunder (state plan) with all associated works under sbpdcl

Read more
Request for proposal for the selection of knowledge partner for investment promotion, investor facilitation support & business climate reforms services to government of bihar

Request for proposal for the selection of knowledge partner for investment promotion, investor facilitation support & business climate reforms services to government of bihar

Read more
Construction of r.c.c. drain and p.c.c. road from mhadev mobile shop to jitendra yadav and sahid road vishwakarma bike service centre to near mister auto engineer under g.m.c. ward no-14, gaya ji.

Construction of r.c.c. drain and p.c.c. road from mhadev mobile shop to jitendra yadav and sahid road vishwakarma bike service centre to near mister auto engineer under g.m.c. ward no-14, gaya ji.

Read more
Selection of agency for comprehensive human resource outsourcing and facility management services at bipard, patna

Selection of agency for comprehensive human resource outsourcing and facility management services at bipard, patna

Read more
Re-advertisement for request for proposal for consultancy services for preparation of detailed project report (dpr) and transaction advisor (ta) for buxar – bhagalpur six-lane greenfield access-controlled expressway

Re-advertisement for request for proposal for consultancy services for preparation of detailed project report (dpr) and transaction advisor (ta) for buxar – bhagalpur six-lane greenfield access-controlled expressway

Read more
Department of art & culture, government of bihar, invites e-tender from the eligible and experienced agencies for providing professional security services to the department and its institutions.

Department of art & culture, government of bihar, invites e-tender from the eligible and experienced agencies for providing professional security services to the department and its institutions.

Read more
Selection of a consulting firm for engagement of consultant for support in availing loan/ financial assistance for projects and development & implementation of accounting application and accounting & financial management support services.

Selection of a consulting firm for engagement of consultant for support in availing loan/ financial assistance for projects and development & implementation of accounting application and accounting & financial management support services.

Read more
Empanelment of travel agencies for providing air ticketing, rail ticketing, ground transport and hotel accommodation services across india and abroad

Empanelment of travel agencies for providing air ticketing, rail ticketing, ground transport and hotel accommodation services across india and abroad

Read more
Click Here to Download Dockets
of your Industry type
Get customized tender Recommendations for your Enterprise