Tender Details
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About Tender
🛢️ Bharat Petroleum Corporation Ltd (Bpcl), Under The Ministry Of Petroleum And Natural Gas, Is Calling For A Custom Bid For Services To Establish A Call Centre For Handling Enquiries And Complaints. 📞 🗓️ Submission Deadline: April 20, 2024, 1:00 Pm The Selected Service Provider Will Be Responsible For Setting Up And Managing A Call Centre That Meets The High Standards Of Customer Service. Keywords: Bharat Petroleum Corporation Ltd, Call Centre, Customer Service, Enquiries, Complaints, Government Tender, Ministry Of Petroleum And Natural Gas| Particulars | Details |
|---|---|
| Title |
Custom Bid For Services Call Centre For Receiving Recording And Replying To Enquiries And Complai
|
| Description |
|
| Organisation | Bharat Petroleum Corporation Ltd | Ministry of Petroleum and Natural Gas |
| Tender Id | GEM/2024/B/4840680 |
|
Reference Number |
- |
| Tender Fee | - |
| EMD | - |
| Tender Value | 2 Crore |
| Place | |
| Link |
View Original Tender Notice
https://bidplus.gem.gov.in/all-bids |
| Start Date | April 05, 2024 18:06 |
| End Date |
Expired
20/04/2024
Expired 852 days ago |
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Award of Contract & Bid Results
Technical Evaluation Results
| S.No. | Seller Name | Participated On | EMD Status | MSE/MII Status | Status |
|---|---|---|---|---|---|
| 1 | ALTRUIST TECHNOLOGIES PRIVATE LIMITED | 26-04-2024 14:25:48 | Offline upload | N/A | Qualified |
| 2 | COGENT E-SERVICES LIMITED | 26-04-2024 11:23:21 | Offline upload | N/A | Qualified |
| 3 | CYFUTURE INDIA PRIVATE LIMITED | 26-04-2024 13:59:56 | Offline upload | N/A | Qualified |
| 4 | DEEPIJA TELECOM PRIVATE LIMITED | 26-04-2024 13:20:23 | Registered with designated Agency / Authority | MSE | Qualified |
| 5 | EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED | 24-04-2024 18:17:13 | Offline upload | N/A | Qualified |
| 6 | FIVE SPLASH INFOTECH PRIVATE LIMITED | 26-04-2024 14:53:21 | MSE | MSE | Qualified |
| 7 | GERMANIUM TECHNOLOGIES LIMITED | 26-04-2024 14:39:03 | Registered with designated Agency / Authority | MSE | Qualified |
| 8 | ILEADS AUXILIARY SERVICES PRIVATE LIMITED | 23-04-2024 13:30:58 | Offline upload | N/A | Qualified |
| 9 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED | 26-04-2024 14:28:19 | Offline upload | N/A | Qualified |
| 10 | mansingh panch muhki thadoli security | 25-04-2024 23:22:24 | Registered with designated Agency / Authority | MSE | Disqualified |
| 11 | RADICAL MINDS TECHNOLOGIES PRIVATE LIMITED | 26-04-2024 11:54:13 | Registered with designated Agency / Authority | N/A | Qualified |
| 12 | TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED | 26-04-2024 14:54:40 | Registered with designated Agency / Authority | MSE | Qualified |
Financial Evaluation Results
| S.No. | Seller Name | Offered Item | Total Price | Rank |
|---|---|---|---|---|
| 1 | RADICAL MINDS TECHNOLOGIES PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 25000.00 | Disqualified |
| 2 | CYFUTURE INDIA PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 358956000.00 | L1 |
| 3 | ILEADS AUXILIARY SERVICES PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 502070907.60 | L2 |
| 4 | DEEPIJA TELECOM PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 570931200.00 | L3 |
| 5 | INSIGHT CUSTOMER CALL SOLUTIONS LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 572566680.00 | L4 |
| 6 | FIVE SPLASH INFOTECH PRIVATE LIMITED( MSE Social Category:General ) | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 664812000.00 | L5 |
| 7 | GERMANIUM TECHNOLOGIES LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 694548000.00 | L6 |
| 8 | ALTRUIST TECHNOLOGIES PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 739152000.00 | L7 |
| 9 | TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 951254640.00 | L8 |
| 10 | COGENT E-SERVICES LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 1015017120.00 | L9 |
| 11 | EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED | Item Categories : Custom Bid for Services - Call Centre for Receiving Recording and Replying to Enquiries and Complai | 1075275000.00 | L10 |
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