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About Tender
🏭 Tender Announcement: Single Window Customer Service For Pspcl 📞💼 The Department Of Power, State Government Of Punjab, Invites Tenders For The Provision Of Comprehensive Customer Service Solutions To Punjab State Power Corporation Limited (Pspcl) Customers. The Successful Bidder Will Be Responsible For Operating And Maintaining A Customer Services Call Center In Ludhiana, Fault Control Centers, And Customer Relationship Centers Across Various Pspcl Offices In Punjab. 📅 Bid Submission Deadline: April 25, 2024, 11:30 Am Tender Fee: Inr 8400 Earnest Money Deposit (Emd): Inr 20,00,000 Interested Bidders Must Possess The Requisite Expertise In Customer Service Call Center Operations And Maintenance, With A Proven Track Record Of Managing Similar Projects. Proposals Should Encompass Detailed Plans For Service Delivery, Infrastructure, Staffing, And Customer Support Strategies. Keywords: Customer Service, Call Center, Fault Control Centers, Pspcl, Department Of Power, Punjab State Government, Tender, Bid, Emd| Particulars | Details |
|---|---|
| Title |
Providing Single Window Customer Services To Pspcl Customers By Operating And Maintaining A Customer Services Call Center (Cscc), Ludhiana, Fault Control Centers (Fc Cs) And Customer Relationship Centers Located At Different Pspcl Offices In Punjab
|
| Description |
Tender Enquiry For Providing Single Window Customer Services To Pspcl Customers By Operating And Maintaining A Customer Services Call Center Ldh, Fault Control Centers And Customer Relationship Centers Located At Different Pspcl Offices In Punjab
|
| Organisation | Department of Power | State Govt. and UT |
| Tender Id | 2024_POWER_120649_1 |
|
Reference Number |
13/DyCE-East/LDH/2024-25 |
| Tender Fee | 8400 |
| EMD | 20 Lakh |
| Tender Value | |
| Place | Ludhiana |
| Link | https://eproc.punjab.gov.in/nicgep/app?page=FrontEndTenderDetailsExternal&service=page&tnid=246469 |
| Start Date | March 16, 2024 16:00 |
| End Date |
25/04/2024 ( Expired 418 days ago ) Search Similar tenders? |
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