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About Tender
📞 Procurement Opportunity: Call Centre Service 📞 The Ministry Of Finance, On Behalf Of The Banking Sector, Is Seeking Proposals For A Call Centre Service On A Per Seat Basis. The Solution Should Include A Cloud Based Call Center System With The Option For Onsite Support. 🗓️ Proposal Submission Deadline: April 20, 2024, 7:00 Pm Interested Vendors Must Provide Detailed Proposals That Address The Technical And Operational Requirements Of The Banking Sector, Ensuring Seamless Integration And Support For Customer Service Operations. Keywords: Call Centre Service, Cloud Based Solution, Banking Sector, Ministry Of Finance, Procurement, Customer Service, Onsite Support| Particulars | Details |
|---|---|
| Title |
Call Centre Service Per Seat Basis Cloud Based Call Center Solution; Onsite
|
| Description |
|
| Organisation | BANKING SECTOR | Ministry of Finance |
| Tender Id | GEM/2024/R/330159 |
|
Reference Number |
- |
| Tender Fee | - |
| EMD | - |
| Tender Value | - |
| Place | |
| Link |
View Original Tender Notice
https://bidplus.gem.gov.in/all-bids |
| Start Date | April 20, 2024 00:30 |
| End Date |
Expired
20/04/2024
Expired 907 days ago |
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Award of Contract & Bid Results
NIYURA TECHNOLOGIES PRIVATE LIMITEDNEXTGENT T TRADING COMPANYGLOBAL LINK TRADERS...
Financial Evaluation Results
| S.No. | Seller Name | Offered Item | Total Price | Rank |
|---|---|---|---|---|
| 1 | CYFUTURE INDIA PRIVATE LIMITED | Item Categories : Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite | 4622850.31 | L1 |
| 2 | DIGITECH CALL SYSTEM PRIVATE LIMITED | Item Categories : Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite | 4644863.88 | L2 |
Ordered Items & Contract Pricing
| Product | Brand | Model | Ordered Quantity | Price |
|---|---|---|---|---|
| BPE 650VA | BPE | BPE 650VA | 2 | ₹ 3216.000 |
| DLINK SWITCH 8 PORT | D-Link | DES-1008C 10/100 Mbps Unmanaged Switch Network Switch | 6 | ₹ 4974.000 |
| RICOH Toner type 1230D Black | RICOH | RICOH Toner type 1230D Black | 5 | ₹ 21905.000 |
| HP 12A Black Original LaserJet Toner Cartridge Q2612AC | hp | HP 12A Black Original LaserJet Toner Cartridge Q2612AC | 10 | ₹ 42650.000 |
| FEVICOL SQUEEZY BOTTLE 200 gm | Fevicol | NAT-FEVICOL SQUEEZY BOTTLE 200 gm -A-I | 300 | ₹ 20250.000 |
| Luminous PC 18042 - 150AH Tubular Battery | LUMINOUS | Luminous PC 18042 - 150AH Tubular Battery with 42* months warrenty | 1 | ₹ 13850.000 |
| Nanochecker 710 | NANOCHECKER 710 | Nanochecker 710 | 1 | ₹ 349000.000 |
| JK | J K | Jk Easy Copier | 300 | ₹ 48897.000 |
| Lotus Eazy Ruled Register Hard Bound 96 Page 180 x 295 mm | LOTUS | Lotus Eazy 96 PAGES | 30 | ₹ 1080.000 |
| jungle boot direct moulded pu sole in pairs | Sk | SK | 13 | ₹ 4550.000 |
| Samsungtonercartridge MLT-D101S | SAMSUNG | MLT-D101S | 20 | ₹ 35900.000 |
| Notebook Computers-Laptop | Lenovo | Lenovo Notebook V110-i3 6th gen processor, 4GB RAM, 1TB HDD, 15.6" ,Win10pro,3 yrs | 5 | ₹ 165000.000 |
| Electronic Weighing Scale - Capacity 20 kg, Accuracy 5 g | PHOENIX | SMART-20 | 9 | ₹ 31500.000 |
| VIM SOAP | Vim | VIM SOAP | 50 | ₹ 1000.000 |
| spectra FS paper | Trident Paper FS | spectra FS 75 gsm | 100 | ₹ 21000.000 |
| COPIER PAPER A4 75 GSM CT | Trident | TRIDENT SPECTRA | 100 | ₹ 17550.000 |
| Bajaj Faratta 500mm Grey Pedestal Fan | BAJAJ | Bajaj Faratta 500mm Grey Pedestal Fan | 2 | ₹ 6599.980 |
| WONDER TAPE 2" 35 MTR TRASPARENT TAPE | wonder | WONDER TAPE 2" 35 MTR TRASPARENT TAPE | 100 | ₹ 2200.000 |
| HP LaserJet Pro P1108 Printer | hp | HP LaserJet Pro P1108 | 2 | ₹ 17600.000 |
| Rubber Gloves | NA | Rubber Gloves | 100 | ₹ 5900.000 |
Call centre service - per seat basis - standard call center setup (on prim) offsite
Call centre service - per seat basis - standard call center setup (on prim) offsite
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